CR PrecisionX Maintenance Window FAQ

1. Why is CR PrecisionX performing regular platform maintenance?

Standard maintenance is a software industry best practice. It helps software companies provide the best experience possible to their users. CentralReach is no different and we are committed to providing our customers with the best possible experience, and as such will always have regularly scheduled maintenance on our platform. The CR PrecisionX team is here to support you for the long haul. We are very excited to ensure the power, stability, and new capabilities that standard maintenance will make possible for you.

2. What is the maintenance window schedule?

The maintenance window may vary from month to month. Any changes will be communicated directly to you via email. We strive to schedule maintenance windows after hours, during times when the fewest number of users will be impacted.

3. What can users expect during a maintenance window?

While downtime is uncommon, users may experience service disruption, being logged out, and/or platform latency during the maintenance window. We apologize for the inconvenience.

4. What should users do during a maintenance window?

We do not recommend users to work in CR PrecisionX during the maintenance window. We recommend users to log out of CR PrecisionX prior to the start time of the maintenance. If you decide to work on the platform during the maintenance window, we recommend that you frequently save your information. 

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